The Secret Garden Touring Park is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or making a booking, then you can be assured that it will only be used in accordance with this privacy statement.
The Secret Garden Touring Park may change this policy from time to time by updating this page.
You should check this page regularly to ensure that you are happy with any changes.
What we collect
When you make a booking, we store your contact and holiday information in our booking system. This information is only held for the purposes of managing bookings. This can be through a variety of channels, including by telephone, via our website, email or in person on site.
We may collect the following information:
your contact information including address, phone number & email
demographic information such as postcode, preferences and interests
CCTV footage in which you feature when you visit our premises; and in the event that you have an accident while on our premises that you bring to our attention, we may record details of that accident and any injury you suffer in an accident log
What we do with the information we gather
The principal purposes for which we collect and store your personal information are to process your booking and for the following reasons:
We may need to contact you regarding an upcoming booking that you have made, correspondence relating to your visit or regarding a booking that has recently taken place
Internal record keeping/administration
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file that asks permission to be placed on your internet browsing device. You can choose to accept or decline cookies. Once you agree, the file is added and the cookie helps analyse how you use the website. Cookies are used to log traffic and for security. They identify which pages are being used, how website visitors navigate the website and help identify where enquiries and traffic comes from. Cookies do not give access to your electronic device or any other information about you. We use the following types of cookies on our website:
Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.
Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. they are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behaviour or user preferences for a specific site.
Links to other websites
Our website has links to other websites which we think maybe of interest to you and our other website visitors. However we are not responsible for the content of those sites or information you may provide whilst visiting those sites.
Controlling your personal information
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at firstname.lastname@example.org We will promptly correct any information found to be incorrect.
We will not sell, distribute or lease your personal information to any third parties unless we are required by law to do so.
You may request details of the personal information that we hold about you under the Data Protection Act. We have one calendar month to reply to this request.
You may request the personal information which we hold about you under the Data Protection Act to be deleted. We have one calendar month to reply to this request. However, this may have an effect on your booking with us if it has not already taken place.
If you provide us with personal information about another person, you must ensure that before you provide us with their personal information, you have their agreement to do so and that they are aware of the ways in which we use personal information as set out in this policy.
We use CCTV cameras at some locations at The Secret Garden Touring Park for crime prevention.
We do not store credit card details nor do we share financial details with any 3rd parties.
We use the following social media platforms:
Facebook, Instagram, Twitter, TripAdvisor and Youtube
During enquiry interactions, if you send us a private or direct message via social media, the message will be stored by these platforms.
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